Purdue University Calumet | Computing, Technology and Information Services

Student User Name Change
Effective August 7th, 2008 the usernames for all students has
changed over to Career Accounts. To read about the change and how it
affects you, please check the information out in this article.
Computers to view the new username schemas and how they apply to
logging in to computers, student e-mails, and PCStar can be found by clicking here.

Software Price increase
Effective August 1st, 2008 the prices of Microsoft software sold at the campus bookstore increased.
To read about the increases and see the new prices, please check out the
Discounted Software Page.

Are you frustrated with an overflowing mailbox?
Do you receive too much spam?
Do you want to know how to avoid
getting trapped by a "phishing" scam?
If so, you need to check out the
Mail Management website.

Looking for help on a particular software program?
Or just don't know where to turn?
Type in your Question below and Click ASK CTIS.

Challenge Question Implementation has arrived!
You can set up security questions so you can
get your passwords changed over the phone!
Click Here to sign up!

What is a Virtual Private Network?
A Virtual Private Network (VPN) is a way for
faculty and staff to access files in your campus
computer while on another, even from home!
Check it out at by clicking here.

Attention Students, Do you need
help with computing resources?
Find information about your H Drive,
PC STAR, Student E-mail; and
get help with Blackboard Vista and ResNet by
checking out the Student Computing Resource Guide.

The Office of Instructional Technology has arrived!
Check it out here!

CTIS Customer Service Center

Who We Are

The CTIS Customer Service Center (CSC), located in Gyte 133, is the unit of CTIS that most customers are familiar with. It is through the CSC that service requests are logged, assigned to other CTIS units, and tracked. The support personnel of the CSC resolve an average of 50 - 60% of service requests eliminating the need for an office visit from a technician.

Services Available

The CTIS Customer Service Center provides customers with a single point of contact for most technology services and support issues. Service or support requests can be submitted to the CSC using any of these three methods.

Self-Service*	Submit or view your own service requests online at https://bridgetrak.calumet.purdue.edu
Phone **	Call the CSC direct at 989-2888.
Email	Email the CSC.

* The online service is the preferred method for submitting Service Requests. Customers can write a detailed description of the request and view the status of any previously submitted requests.

** Phone support is available during normal business hours.

Support Process

The support process for all requests submitted to CTIS is as follows:

Requests are inputted into the CTIS tracking program. This helps us maintain a record of the issues and their resolutions.

The CSC will resolve the issue or request whenever possible.

If the CSC is unable to resolve the issue, it will then be forwarded to the appropriate CTIS unit and assigned to a technician.

The assigned technician will contact the customer, usually within 24-48 hours.

Customers will be notified via email whenever a new request is inputted in their name, and whenever any of their existing requests is modified or closed. Requests can be viewed by logging into the self-service site.