Core Values and Behaviors

March 2002

Customer Driven

• Identify your customers and determine their needs
• Educate your customers regarding your products and services
• Assess your customers’ satisfaction
• Continually strive to increase customer loyalty

Organizational and Personal Learning

• Continually improve and share your personal and professional knowledge and skills
• Continually reflect on and apply lessons learned

Management by Fact

• Make critical decisions based on objective evidence