Decision Making
Decision Making System
Purpose Statement: The purpose of Administrative Services Decision Making System is
to ensure that consistent, high quality decisions are made within the organization.
Description: Administrative Services Decision Making System is a series of sequential
steps that interact to ensure consistent, high quality decision-making. The Decision Making
System starts with input from customers, employees, and stakeholders and takes our Quality
Excellence Initiatives into consideration as we develop a rationale for the decision and
supporting objective evidence, secure key stakeholder buy in, prepare implementation and
assessment plans, obtain final support and implement the quality decision.
References:
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ASQ’s Certified Quality Manager Refresher Course Participant’s Guide; David
McClaskey and Debra Owens, 1996.
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