Quality Approach
Administrative Services Quality Approach is modeled after the 1998 Malcolm Baldrige
National Quality Award Criteria for Performance Excellence. Administrative Services
core values and concepts are embodied in the Baldrige's seven criteria categories. The
seven categories are:
The pages for each of the categories listed above describe Administrative Services
Approach to Quality using the Baldrige framework. This content is largely drawn from The
Malcolm Baldrige National Quality Award 1998 Criteria for Performance Excellence, a
publication of The National Institute of Standards and Technology.
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