Blackboard Vista Support

If you are having problems with Blackboard Vista:

E-mail:
ecourses@calumet.purdue.edu

Log a ticket on-line:
https://bridgetrak.calumet.purdue.edu/request_service.html

Call the CTIS Customer Service:
219.989.2888 option 2

Support Tips:
Java:  Please check your Java!
The version of Java that you should be running is 1.5.0_05, to check your java please click here (http://gemal.dk/browserspy/java.html). If you are running anything lower then Java 1.5.0_05 or are running Java 1.5.0_06 you will need to follow the directions below to have the correct version.
You will need to uninstall your Java first, below are the direction on how to do this. (Read the Knowledgebase article.)
To install Java please follow the directions below:

• Go to http://java.sun.com/products/archive/j2se/5.0_05/
• Under JRE 5.0 Update 5 (the second blue bar on the page), click Download JRE.
• Near the middle of the page, select the radio button indicating you accept the license agreement.
• Choose the appropriate download for your computer (most users will go to Windows Platform - J2SE™ Runtime Environment 5.0 Update 5 and choose the Online installation).
• Once this program (Sun Java) has been installed restart your computer and try Vista again.

Supported Browsers:
http://www.webct.com/tuneup/viewpage?name=tuneup_browser_tuneup_information#browsers