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MARY SMITH
123 Blue Street
Anytown, IN 46324
(219) 844-7016
Objective: Position as a Supermarket Checker or Head Clerk
SUMMARY OF QUALIFICATIONS
15 years experience in the grocery industry as head clerk, checker, and
cashier. Excellent reputation with customers as a competent, knowledgeable
and helpful professional. Enjoy my work and consistently greet customers
with a smile. Honest, reliable, and productive.
RELEVANT SKILLS & EXPERIENCE
CUSTOMER SERVICE
Developed a reputation for excellent customer service by:
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acknowledging the customer's presence and making eye
contact
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greeting customers in a friendly manner, and giving them
full attention
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taking time to answer a question or find someone else who
could
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Served as product expert on sophisticated items,
directing customers to:
exotic spices and ingredients ...ethnic foods ...unusual gourmet items
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Increased sales in the higher-profit Natural Foods
Department
(and increased customer satisfaction) by advising customers on bulk
alternatives to name-brand items
SUPERVISION
As Head Clerk, managed "front end" of the store:
Prepared daily schedules
for staff of up to 18 clerks, to assure maximum check stand coverage
at all times
Assigned staff to cover
peak hours and continuous stocking
Trained new clerks
ADMINISTRATIVE
Balanced checker's cash drawer with consistently high
level of accuracy. As Office Cashier for one year:
accurately balanced books
and balanced deposits
answered phones ...prepared
daily sales report ...made deposits
processed returned checks
...prepared monthly sales report for HQ
EMPLOYMENT HISTORY
1981 – present- Retail Clerk, journeyman - CO-OP
SUPERMARKET, Berkeley, CA
1980 Buyer's Assistant - LILLY Department store, Oakland,
CA
1975-79 Manager's Assistant - WALLACE Clothing Store,
Spokane, WA
EDUCATION
Business Classes, 1979 - SPOKANE COMMUNITY COLLEGE
References Available Upon Request
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